Last Updated: 6th August 2026

Privacy Policy

TLC Domestic Cleaning Ltd, trading as TLC Window Cleaning (“we”, “our”, or “us”), is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what information we collect, how we use it, who we may share it with, and your rights when you visit our website or use our services. We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

TLC Domestic Cleaning Ltd, trading as TLC Window Cleaning

Unit 1, 61 Olympus Close
Ipswich
IP1 5LJ

Email: info@tlcwindowcleaning.co.uk

Telephone: 0800 058 8700

Website: www.tlcwindowcleaning.co.uk

Depending on how you interact with us, we may collect:

  • Your name
  • Company name (where applicable)
  • Job title (for commercial enquiries) Property or site address
  • Email address
  • Telephone number
  • Details of the services you require
  • Information submitted through our online quotation forms
  • Photographs you choose to upload to support your quotation
  • Appointment and quotation history Communications between you and our team

When you visit our website, we may also automatically collect:

  • IP address
  • Browser and device information
  • Website usage information
  • Cookie preferences

We use your information to:

  • Respond to your enquiry.
  • Prepare quotations.
  • Arrange site visits where required.
  • Deliver our services.
  • Process payments and issue invoices. Communicate regarding bookings and appointments.
  • Improve our website and customer experience.
  • Maintain internal business records. Comply with legal and regulatory obligations.

Where you have given your consent, or where permitted by applicable law, we may occasionally contact you with relevant maintenance reminders, service recommendations and updates that may be of interest. You can opt out of marketing communications at any time.

Our website includes online quotation forms to help us understand your requirements before preparing a quotation.

Depending on the services requested, we may ask for information including:

  • Property details
  • Service requirements
  • Access information
  • Additional notes
  • Optional photographs

Providing photographs is entirely optional and helps us assess the work required and prepare an accurate quotation.

For some enquiries, we may recommend a site visit before providing a final quotation.

During quotations and while carrying out our services, we may take photographs of your property to:

  • Assess the work required
  • Prepare and support quotations
  • Maintain job records
  • Document completed work
  • Assist with quality control

Where we would like to use photographs for marketing purposes, including on our website, social media or other promotional materials, we will request your permission separately.

Choosing not to provide permission will never affect the services we provide.

We process personal information under one or more of the following lawful bases:

  • Performance of a contract
  • Legitimate interests
  • Legal obligation
  • Consent (where required).

We process personal information under one or more of the following lawful bases:

  • Performance of a contract
  • Legitimate interests
  • Legal obligation
  • Consent (where required).

Our website uses cookies and similar technologies to improve website functionality, understand how visitors use our website and enhance your browsing experience.

You can manage your cookie preferences at any time using our cookie consent banner.

Further information is available in our Cookie Policy.

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

We only retain personal information for as long as necessary to:

  • Provide our services.
  • Manage customer enquiries.
  • Meet legal, tax and accounting obligations.
  • Resolve disputes where required.

When personal information is no longer required, it will be securely deleted or anonymised.

Under UK GDPR, you have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information where appropriate
  • Restrict or object to processing
  • Request transfer of your personal information
  • Withdraw consent where processing relies on consent

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your information has not been handled appropriately.

To help us operate our business, we may use trusted third-party providers for services including:

  • Website hosting
  • Website analytics
  • Online quotation forms
  • Customer relationship management
  • Mapping services
  • Email communications.

We may use trusted third-party service providers to help us operate our website and deliver our services. These providers may support functions such as online quotation forms, customer relationship management, website analytics, mapping services, website hosting, email communications and payment processing. We only share information where necessary for these services to be provided, and all providers are expected to process personal information in accordance with applicable data protection legislation and their own privacy policies.

We may update this Privacy Policy from time to time to reflect changes to our services, website or legal obligations.

The latest version will always be published on this page.

If you have any questions about this Privacy Policy or how we process your personal information, please contact us:

TLC Domestic Cleaning Ltd
Trading as TLC Window Cleaning

Unit 1, 61 Olympus Close
Ipswich
IP1 5LJ

Email: info@tlcwindowcleaning.co.uk

Telephone: 0800 058 8700

If you have any questions about this Privacy Policy or how we process your personal information, please contact us using the details provided in section 14.