Terms of business

If you are not satisfied with the service you have received , please contact us immediately and if we cannot resolve the issue you will get a full refund for the amount you have paid. Please keep the receipt.


You can lodge a complaint about our services or products for up to 30 days from the date of purchase. Please keep the receipt.

Refunds or re-cleans will take place within 14 days of us being notified.


We operate a 24 hour cancellation policy. Please contact us at least 24 hours before we have arranged to visit if you wish to cancel any of the services you have requested.


As you can appreciate with the variety of properties that we clean prices can vary greatly however, we do operate a minimum price of £12.00 plus VAT.

Data Security

We do not store credit card details nor do we share customer details with any 3rd parties

Contact Details

Tim Long Cleaning Limited
Unit 10, Dencora House
34 White House Road
Ipswich, Suffolk

Call us free on 0800 058 8700 or email info@tlcwindowcleaning.co.uk

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